1. Prepay Billing & Payment Terms Snappy Scoops operates on a prepay system. Recurring service balances are billed automatically to the card on file on the 1st day of each month prior to receiving service for that month.

• New Recurring Accounts: For new recurring customers, the initial invoice will be generated upon completion of the first visit. This invoice includes any applicable setup fees, add-on services, and a prorated amount for the remaining days of the current month. Subsequent billing will follow the standard 1st-of-the-month prepay schedule.

• Card on File: A valid credit or debit card must be maintained on file for all active accounts.

• One-Time Cleanups: One-time cleanups are billed at a base rate of $70 prior to service completion. If excessive waste or yard conditions require additional time beyond the base rate, a supplemental invoice will be issued for the remaining labor balance.

2. Promotions & Minimum Service Commitment From time to time, Snappy Scoops may offer promotional discounts, waived fees, or trial periods for new recurring service accounts. All promotions are subject to the following conditions:

• Minimum Service Requirement: Any promotional offer, discount, or waived service fee requires a minimum commitment of two (2) full, consecutive prepaid monthly billing cycles following the promotional period.

• Early Cancellation & Default Penalty: If a customer cancels service, pauses service indefinitely, or defaults on payment prior to completing the required two full prepaid billing cycles, all promotional discounts and waived fees are automatically forfeited.

• Retroactive Billing: Upon early cancellation, the customer’s card on file will immediately be charged for the full standard retail rate of all services performed during the promotional period, including the standard Initial Cleanup Fee ($50–$80 depending on dog count) and all regular scheduled visits billed at standard weekly rates.

3. Client Responsibilities, Gate Access & Safety Clients are responsible for maintaining safe and unhindered access to the yard on scheduled service days.

• Gate Access & Dogs: Gates must be unlocked and clear of obstructions. All dogs must be secured inside the home or away from the service area during the scheduled cleanup window unless prior approval has been granted.

• Inaccessible Yard Fee: If our technician arrives and is unable to access the yard due to locked gates, aggressive/unsecured pets, or physical obstructions, the visit will be logged as completed and billed at the standard visit rate.

• Property Hazards & Yard Maintenance: Clients must keep grass trimmed to a reasonable length and clear excessive leaves/debris. Snappy Scoops cannot guarantee complete waste removal in overgrown or heavily cluttered yards. Clients must notify Snappy Scoops immediately of any hazards (e.g., broken glass, sharp objects, or structural yard dangers).

4. Waste Disposal Policy Collected pet waste will be double-bagged and placed neatly inside the customer’s outdoor trash bin. If the bin is inaccessible, full, or not placed outside, the bagged waste will be placed neatly near the side of the house.

• Waste Haul-Away Service: Customers may request off-site waste removal (Haul-Away) for an additional fee of $5.00 per visit, which can be managed via the client portal or by contacting customer support.

5. Weather, Holidays & Missed Visits

• Inclement Weather: Severe weather (lightning, heavy snow, severe freezing conditions, or extreme heat advisories) may make service unsafe. If a visit is skipped due to weather, no cash refunds or credits are issued, as the technician will have double the waste volume to remove on the next scheduled visit at no extra charge.

• Holidays: If a scheduled cleanup falls on a recognized holiday, Snappy Scoops will notify the client in advance of a modified service day for that week. Regular schedules resume the following week.

• Pausing Service (Vacations/Illness): Clients must notify Snappy Scoops at least 24 hours in advance to pause service for vacations or temporarily absent pets to avoid standard charges.

6. Late Fees, Card Declines & Collections Invoices not paid on the due date are subject to the following schedule:

• Card Decline Fee: A $10.00 fee is assessed for any declined card transaction. Payment details must be updated within 5 business days to maintain route scheduling.

• 30 Days Past Due: A late fee of $15.00 or 1.5% of the balance (whichever is greater) will be applied.

• 60 Days Past Due: An additional late fee of $25.00 or 3.0% of the balance (whichever is greater) will be applied.

• 90 Days Past Due: An additional late fee of $35.00 or 6.0% of the balance (whichever is greater) will be applied, and service will be suspended.

• Interest & Collections: Balances past due over 90 days accrue interest at an annual rate of 6% (0.5% monthly). Snappy Scoops reserves the right to send accounts past due over 90 days to third-party collections. The client agrees to reimburse Snappy Scoops for all legal fees, court costs, and collection agency charges incurred.

7. Cancellation Policy Service may be terminated in writing by either party at any time. Upon cancellation, all outstanding balances, prorated fees, and retroactive promotional adjustments (if applicable under the 60-day agreement) become due immediately and will be charged to the card on file.

8. Liability & Policy Updates

• Limitation of Liability: Snappy Scoops assumes no liability for pre-existing damage to turf, gates, fences, landscaping, or unsecured pets.

• Policy Modifications: Terms, pricing, and promotional rules are subject to change. Clients will be provided at least two (2) weeks’ advance notice of any rate or terms changes via email or text message.

Agreement By enrolling in or continuing service with Snappy Scoops, you acknowledge that you have read, understood, and agreed to these Terms of Service.